Waterproof/water-resistant stickers have not been tested in a dishwasher only tested under running water, use with caution ^^ Excessive scrubbing under water may cause damage to stickers. Please handle carefully & avoid harsh scrubbing. Overtime stickers may lose some of it's effects and general wear & tear. We do not recommend having the stickers constantly under water.

Shipping can vary depending on where you are & whether there are postal service delays or problems. Please give at least 2 months before contacting us about not receiving your order during these unpredictable times there are many delays! (Unless you purchased tracked shipping, then do contact us as soon as it was supposedly due) The postal service I use does not declare a parcel as lost until 25days AFTER the due date. Your patience is super appreciated ^-^

If you ever receive a damaged parcel, do get in touch with photos & I will try my best to resolve the issue! I want you to receive happy mail not sad mail :C

Orders are usually processed within 1-2 days but in the occasional event where I am away from home then it will take slightly longer! Orders are usually dispatched during working days Mon-Fri only.

As I have a wide range of items & constantly trying to update my packaging, all orders are packed differently depending what is the most suitable. I am trying to be as eco-friendly as possible with the packaging by using paper envelopes rather than poly bags and repurpose bubble wrap & cello bags. I will be switching to paper bags eventually once I run out of cello bags.

Please get in touch for wholesale orders via email fairyflossteahouse@gmail.com.